Refund Policy

The Service is run by Onemaker.io, Plot No. 3, Dariyapur, Post Rampur Maniharan, Saharanpur, Uttar Pradesh 247451, India. This policy is governed by the laws of India.

You can cancel any time from My plan in your account. Cancelling stops the next renewal. Your plan stays active until the end of the period you have paid for, and then your account moves to Free. Cancelling does not by itself refund the current period.

• Your first payment for any plan, monthly or yearly: if you ask within 14 days of your first payment and have not made an HD or watermark-free export since, we refund it in full, no questions asked.
• A renewal, monthly or yearly: if you ask within 7 days of the renewal charge and have not made a paid export since, we refund that charge in full.
• If you are charged twice for the same plan, or charged after your cancellation was received, we refund the extra charge.
• If a paid export fails because of a problem on our side and we cannot fix it, tell us and we will make it right, by re-rendering it or by a refund for that period.

• A first payment more than 14 days ago, a renewal more than 7 days ago, or a payment after which you made a paid export.
• A second refund for the same plan period. A refund ends that plan at once, and your account moves to Free.
• Outside those windows: change of mind, a feature you expected but we don’t offer, or slow uploads caused by your own connection.

Contact our support team via the Contact page or at support@onemaker.io and include:

• the email on your account;
• the reason you are asking for the refund; and
• the exact date and time of the charge or the problem.

We reply within 3 business days. Approved refunds go back to the same PayPal or Razorpay payment you used. They usually show within 5–10 business days, depending on your bank.

Nothing in this policy limits a refund right your local consumer law gives you.